I waited a month to leave a review, just to make sure everything still works! Audio Express installed a new Pioneer Bluetooth stereo in my Civic. I brought all the parts so they just charged for installation. I thought the price was more than fair, especially since Best Buy quoted $80 in addition to the install price just to hook up the steering wheel controls.
It was kind of a strange customer service experience, so I was a bit worried that I might have made a mistake. We had to chase down the keys to the car and the person who was supposed to show us how everything works never came outside. We left and figured we'd figure it out on our own. Everything works perfectly- including my STEERING WHEEL CONTROLS (which I was super nervous about...). Bluetooth sounds amazing.
Happy with my experience! Feels like a new car.
These guys are great. They know their stuff. I came in with 25+ year old audio equipment. I was turned away at other places for the equipment's age but these guys were more than happy to help me out. They charged a fair price and the installation is guaranteed for life. I put that to the test when I needed to have a couple corrections made and they took great care of me. Special shoutout to Danny. My system sounds great and its almost as old as me lol. Thank you!!
Help me out Jason help me out been through with my car Jason and make me pay the last time Jason assistant manager is great and you really help me out
Disappointing experience. I contacted them through Yelp to get a quote to install a basic alarm system in an old minivan. Was quoted two different options for $99. with a $1 install. Seemed like a good deal so I went into the shop the following Sunday to look at the options and arrange an install appointment for the following day.
When I got there, Jason told me that the $99 special was no longer available (I hadn't been told it was a special) but that there was a better system anyway that was available for $129 w/ the $1 install.
However, when they printed up the ticket, it turned out that the $1 install didn't include some sort of $20 relay switch OR $8.50 for "other necessary supplies." Add in the sales tax and suddenly my planned $99 purchase was going to be $171.00.
After going home and thinking about it for a while, I cancelled the appointment and went to Pacific Audio down the street instead where I got a similar system installed with excellent customer service and no games.
If you don't enjoy a bait and switch, I suggest you consider doing the same.
Needed a stereo hooked up to my car. Had a subwoofer and was clear that I needed it hooked up as well. A 30 minute install turned into a 2 hour install (because the installer was taking his time to do everything "right") and 100 dollars later they told me it was installed but that my stereo wasn't going to be able to use the subwoofer because it lacked the part to do so. So I wanted my money back. They wouldn't give me my money back but told me if I bought 40 dollars worth of adapters that they could make it work. Turns out, all they had to do was turn the subwoofer on on the stereo, which I figured out myself. Also, they didn't plug the ac unit back in to the car so I had to go back the next day and have them fix that.
Dank and Kado are the best!
Great reliable professional service...
This place is awesome. I had a problem with my system and Jason had me out of there in 30 mins with a whole new deck!
Mason from audio express was able to fix my power door locks and installed a new reciever super fast. Super reliable and friendly people able to solve my problem
Great customer service, very helpful thanks for all the hard work
Very helpful and solve my problem fast☺️
Dank hooked it up....fasho
The staff was courteous and efficient. I got a fair price on a beautiful Kenwood unit. My salesperson Jason Tichenor was knowledgeable and professional, setting up my bluetooth and explaining all the functions. I am very pleased and satisfied.
I know I am a very hard customer to deal with because I strive for perfection, and let me tell you these guys went above and beyond for me and my needs, this will be my second system being installed by these professionals, Jesse the lead fabricator has made me two great boxes and flawless installation. I won't bring my 2018 GENESIS G80 SPORT to anyone else ever. I was skeptical at first but once I saw the quality of the installation and fabrication I knew I was in the right place. Thank you Mason and Jesse for the great sound and hospitality
Great customer service... Little up in the budget
Dank came thru again,I just dropped off my 1989 mustang gt convertible he is going to put my w7 in it I can't wait to hear it.most of his shop has doubts about a w7 in a convertible,but not dank .If you go here ask for him .I will Bring every car I own to him.
I walk into the store not really know what to expect i just wanted a nice system in my car with the help of the manager jason he help find a system that fit my buget and to meet my needs of the quity work i need he is very helpful we need more people like him honest and truly care about your needs.
Called for some help on a project at work, talked to Kato, & he was more than helpful with my project. Told me to come by & pick up parts, had them ready, too easy. Thank You. Will return when needed for my audio needs & will also recommend, Customer service A+++